Returns and Refunds Policy

1. Returns Eligibility
You may return most items within 30 days of delivery for a refund or exchange, provided:

  • Items are unworn and in original condition
  • Original packaging is intact
  • All tags and labels remain attached
  • Proof of purchase is provided

2. Non-Returnable Items
The following cannot be returned:

  • Footwear worn outdoors
  • Personalized/customized products
  • Pierced earrings for hygiene reasons
  • Items marked as “Final Sale”

3. Return Methods
We offer multiple return options:

  • Prepaid returns label (where available)
  • Self-arranged returns at your cost
  • In-store returns at participating locations

4. Return Process
To initiate a return:

  1. Log in to your online account
  2. Select the order for return
  3. Follow the returns instructions
  4. Package items securely
  5. Attach provided documentation

5. Refund Processing

  • Refunds are issued to original payment method
  • Allow up to 14 days for processing
  • Original shipping costs are non-refundable
  • Sale items refunded at purchase price

6. Exchange Policy
Exchanges are subject to:

  • Product availability
  • Same return conditions as refunds
  • Possible price differences

7. Faulty or Damaged Items
If you receive defective merchandise:

  • Contact us immediately
  • Provide photos of damage/defects
  • We’ll arrange prepaid return if applicable
  • Replacement or full refund offered

8. International Returns
Customers outside our primary market:

  • May need to cover return shipping
  • Should include customs documentation
  • May experience longer processing times

9. Return Shipping Costs

  • Free returns for faulty/wrong items
  • Customer pays for change-of-mind returns
  • Return shipping insurance recommended

10. Refund Timelines
Once we receive your return:

  • Credit card refunds: 3-10 business days
  • Other payment methods: up to 14 days
  • You’ll receive email confirmation

11. Late Returns
Returns after 30 days:

  • May be refused
  • May receive store credit only
  • Subject to restocking fees

12. Gift Returns
Gift purchases may be returned for:

  • Exchange to different size/color
  • Store credit only (no cash refund)
  • Original purchaser receives notification

13. Return Status
You can track your return:

  • Via your online account
  • Using return tracking number
  • Through carrier’s tracking system

14. Policy Updates
We reserve the right to modify this policy. The version active at time of purchase applies to your return.

15. Additional Assistance
For any return-related questions, please visit the help section of our website.